Returns are not accepted on any custom or personalized orders, unless it is a result of our error (you received an incorrect or defective item, etc.). In the case of a defective or incorrect item, please contact us within 7 business days of receipt, and we will make arrangements for return shipping.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We currently only ship within the United States, and offer flat rate shipping of $7.99 for most orders. Overweight, and extended size items may not be included in the flat rate shipping, and individual shipping prices will be noted on those items.
As most of our products are custom, please note estimated production times on individual items.